On the evening of Thanksgiving we had plumbing issues. I wrote to a few highly rated plumbers on Yelp and Carlos was the first to reply. He and his...
Called and spoke to someone about them coming out to check out our clogged laundry drain. Someone sent immediate and at our house within the hour with a...
I waited a while before posting this review. I love sewers rooter and rooter is how a business should be run from call to repair. Every person I spoke and worked with were outstanding, friendly, outstandingly thoughtful/polite and knew their plumbing. Special recognition to Caros and Jose for getting my repairs done in quick fashion and doing so in such a kind, thoughtful and friendly manner. They helped move my furniture, took care to clean out my area and Carlos even helped organize my cleaning supplies better than I could when putting things back! Just really great people all around, high standards that can be hard to find these days and a team that I would welcome over any time. Top notch team - you won't go wrong working with them.
I was incredibly pleased with the customer service from Carlos, Eric, and Jose. They had good communication from start to finish. Carlos kicked off the service with a “can-do” attitude and he was straight forward about the job at hand. He was also extremely professional. He was great to work with after hours in our emergency situation. While I had questions he had fair and respectful responses.
Once Eric arrived, he quickly isolated the issue to our main shutoff supply. It’s now 10pm and he is working away outside to cut the main water supply so he can repair the shutoff in the house and return water to our house. He respected our home and family by arriving in a protective mask and shoe booties. The safety of my family and himself was clearly a top priority, thank you Eric and Carlos!
Finally, Carlos finished the job the following day (saving us money) for the less critical pumping items we needed done.
This team is very professional and customer focused. Working with them you will see they aren’t interested in a one time service exchange, they interesed in building a relationship for any future needs. They are about supporting you, their customer, individually according to your needs. This is a company I plan to work with for years to come and highly recommend you giving them a try too!! Thanks I love sewers rooter and plumbing.
After calling four previous plumbing companies, three of which did not bother returning my call, the fourth company did set an appointment but never arrived, and did not bother answering or returning my calls. When I called I love sewers I spoke with Carlos , who was extremely personable and informative, and promptly set up an appointment to have a technician come out. The technician, Carlos , arrived on time, and quickly diagnosed the problem. Toilet was overflowing from bowl and base as well shower . Carlos proceeded to repair it quickly and cleaned up nicely after the repair. I highly recommend carlos and I love sewers rooter. I will definitely be calling them first should I ever need plumbing services in the future.
Man I’d give 6 stars if I could. Where to begin! At first their quote was a little steep understandably as my leak fix was tricky. I was between them and someone else but their office staff called me worked out a deal I couldn’t refuse. Carlos took his time and was as professional and accurate as they come. He even let me watch the process and answered any questions I had. They are lucky to have Carlos , I’ll definitely be coming back because of him when I have another plumbing problem!